Refund policy

Return & Refund Policy

Every piece leaves the studio in San Diego checked and carefully packed. If something isn’t right, here’s how we handle it.

Art prints

Returns are accepted within 30 days of delivery for prints in their original condition — unframed, uncreased and untrimmed. To start a return, email nicole@parkhart.com with your order number, or use the returns link in your order confirmation. Return shipping is paid by the customer; please pack the print the way it arrived (flat in a rigid mailer, or rolled in a tube). Once the print is received and inspected, a refund is issued to the original payment method within 5 business days. There are no restocking fees.

If a print arrives damaged, email photos of the damage and the packaging within 7 days of delivery and we will send a replacement at no cost, including shipping.

Original paintings

Original artwork is one of a kind and sold as final sale. If an original arrives damaged in transit, email photos within 7 days of delivery; we will work with you on a repair, a replacement where possible, or a full refund.

Candles

Returns are accepted only for candles that arrive damaged or defective. Email details and photos within 30 days of delivery. Approved items are sent back for inspection; return shipping is reimbursed once a fault is confirmed, and a replacement is sent at no cost. We do not offer returns or refunds on candles for other reasons.

Final sale items

All original paintings are final sale and not eligible for return except for transit damage as described above.

Questions before you order? Email nicole@parkhart.com — we’re happy to help.